Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
1. General Policy
Due to the nature of professional consulting services, payments made for completed sessions, strategic deliverables, workshops, or assessments are non-refundable.
However, we understand that circumstances may change. If you need to cancel or reschedule a service you have prepaid for, we are happy to work with you under the conditions outlined below.
2. Refunds for Unused Services
Clients may be eligible for a partial refund on prepaid services that have not yet been delivered, provided the request is made in writing within 7 calendar days of purchase. Approved refunds will be issued minus a 10% processing fee to cover administrative and payment gateway costs.
To request a refund, email: [info@optimize360consulting.com]
3. Rescheduling Policy
If you need to reschedule a booked session (consultation, training, workshop), please notify us at least 24 hours in advance. We will work with you to reschedule at a mutually convenient time. Failure to provide 24 hours’ notice may result in the session being marked as completed and non-refundable.
4. Service Satisfaction
If you are not satisfied with a service you have received, we encourage you to reach out to us directly. While we do not offer refunds for completed work, we are committed to addressing concerns and delivering value. We may, at our discretion, offer additional consultation time or service adjustments.
5. Digital Products or Download
If your purchase includes templates, guides, reports, or downloadable digital content, all sales are final once the content has been accessed or delivered.
6. Third-Party Services
Some of our services may involve third-party platforms (e.g., Microsoft, Wix apps). Any refunds or issues related to those platforms are subject to their respective terms and policies.
7. Changes to This Policy
We may update or revise this Refund Policy from time to time. Changes will be posted on this page and will become effective immediately. Continued use of our services after any changes constitutes your agreement to the revised terms.
8. Contact Us
If you have questions about this Refund Policy, or would like to discuss a refund or cancellation, please contact:
Optimize 360 Consulting
Email: info@optimize360consulting.com
Website: https://www.optimize360consulting.com