Customer Journey Mapping Assessment

Service Description

Understanding the customer journey is critical to designing experiences that foster satisfaction, loyalty, and long-term advocacy. At Optimize 360 Consulting, our Customer Journey Mapping service helps you visualize, analyze, and improve every stage of your client’s interaction with your brand. We begin by identifying key customer personas and gathering data from feedback tools, CRM systems, service logs, and other touchpoints. We then develop a comprehensive map that highlights pain points, drop-off zones, and opportunities for enhancement across pre-sales, onboarding, service delivery, and post-service engagement. Our team works with you to co-create actionable strategies that optimize customer experience (CX), reduce friction, and improve communication and personalization. Whether you're launching a new service or reevaluating an existing process, our journey mapping services uncover actionable insights to elevate customer satisfaction.